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Effective Date: May 25, 2018
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, in other words, where we determine the purposes and means of the processing of that personal data.
We will not collect any of your personal information that you do not volunteer to make available or consent to for further action. We do not sell, share, or rent this personal information to others in any way that we have not mentioned in this statement.
Personal information we collect
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal information we collect from you when you use our Services
You choose to give us certain information when you decide to use our services. This includes:
Your name and email address when you create an account
Your postal address, your phone number and credit card information when you place an order
This information is used only to fulfill your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.
Once registered with Topup, you authorize us to use the information you provide to customize your interaction with our website.
Personal information we collect automatically when you use our Services
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We link this automatically-collected data to personally identifiable information, for example IP addresses are tied to personally identifiable information in the remote situations of fraud investigation.
Personal information we collect using cookies and similar technologies
Personal information we collect from third parties
If you choose to sign up or log in to Topup using a social media account (Facebook, Google, etc), Topup will have access to the name and email address you registered in your social media account. Even if you remove the social media account you connected with from your Topup account, your name and email address will not be removed from your Topup account.
If you choose to use our referral service to refer a friend to our site we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Topup stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Online adverts for Topup
Our presence across the Internet is the outcome of this matching of users' preference and products available. In order to reach the right audience, the external companies we collaborate with (like Google or Quantcast) may use certain information to establish consumers' habits: visits to a website, goods and services to determine or predict our visitors' characteristics, behavior, or preferences.
Data collected from visits to our websites is matched by external companies to larger pools of data (from more websites) to deliver ads to people with similar browsing pattern to our visitors. Thus, consumers receive more relevant ads and advertisers benefit from more effective advertising.
Such data collected DOES NOT INCLUDE our visitor's name, address, email address, telephone number. More information on how Google stores such data in the user's browser (using a "cookie") can be found here.
If you have given your consent, we will use the data you provide us to notify you of offers or products that may be of interest to you, but at no time will we provide your data to third parties for their own direct marketing activities.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at email@example.com.
How we use your personal information
We use the personal information we collect from you for a range of different business purposes and according to different legal basis for processing as described below.
We may process your account information (this may include your name and email address, phone number, postal address, credit card information) for the purposes of operating our website, ensuring the security of our website and services, providing our services and communicating with you. The legal basis of this processing is the performance of a contract between you and us by providing you our services at your request to fulfil an order.
We may process data about your use of our website and services ( this may Include IP address, geographical location, browser type, operating system, length of visit, page views, frequency and pattern of your service use). The source of this data is our analytics tracking system. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services and providing you with a personalized experience on our website.
We may process data relating to customer relationship which may include your contact details and information contained in communications between us and you. This data may be processed for the purpose of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
We may process information that you provide to us for the purpose of subscribing to our email notifications and newsletters. This data is used for the purpose of sending you relevant notifications and newsletters. The legal basis for this processing is consent.
We may also process any of your personal data, where such processing is necessary, for compliance with a legal obligation to which we are subject, in order to protect your vital interests or the vital interests of another natural person.
How we share your personal information
We may disclose your personal information to other members of our group of companies who may use it to:
provide you access to our services (account registration, customer service)
help detect, investigate, mitigate and prevent potentially fraudulent and illegal acts and data security breaches
provide you personalized advertising
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
Fulfilling orders and delivering packages
Providing customer service
Sending marketing communications
Fulfilling subscription services
Designate a cell network
We may also disclose your personal information:
in response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
as required by law, such as to comply with a subpoena, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud;
if Topup is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;
to any other third party with your prior consent to do so.
International transfers of your personal data
We may, for the purposes of providing our services, transfer your personal data to countries outside the European Economic Area (EEA).
We may transfer, process and store data within our group companies with establishments in US and Romania. We may also transfer, process and store data in any other country where our suppliers maintain facilities.
Transfers to each of these countries will be protected by appropiate safeguards such as standard contractual clauses and Corporate Binding Rules.
By using our services, you consent to any such transfer of the information outside your country.
Your rights regarding your personal information
We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights:
You have the right to be informed about how your personal information is collected, for what purposes is being collected and how is being used
You have the right to access the personal information we hold about you
You have the right to request the correction of inaccurate personal information we hold about you
You have the right to request that we delete your data, or stop processing it or collecting it, in some circumstances
You have the right to request that we transfer or port elements of your data
You have the right to complain to your data protection regulator
You can see, review and change most of your personal information by making the change on our member information page or by emailing our Customer Service at firstname.lastname@example.org. We will respond to your request to access within a reasonable timeframe.
How long do we keep your personal information
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request Topup will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by making the change on our member information page or by emailing our Customer Service at email@example.com. We will respond to your request to access within a reasonable timeframe.
How do we protect your personal information
We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties. Your personally identifiable information is kept secure. Only authorized employees have access to this information. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
We may use some data collected to investigate, prevent or take action regarding illegal activities and violations of our Terms and Conditions.
Obtaining Your Consent
By using our website, you give Topup permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register with Topup, you authorize Topup to use the information you provide in order to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. Topup may occasionally amend this policy. We suggest that you bookmark this page and check to see if it has changed from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
Topup.com can not edit, change, update or delete any customer testimonial or review received through the service provider: TrustPilot.com Customers need to login to their TrustPilot account to update or delete any testimonial posted there regarding Topup.com services.
4780 Ashford Dunwoody Rd Suite A236
Atlanta GA 30338